Stop reacting to tech problems. Prevent them — with care.
Monthly managed IT for homes + small businesses in Hawaiʻi.
Email is best: kokua@jptech.llc
- Fewer surprises: updates + maintenance handled consistently
- Less downtime: early alerts before problems become emergencies
- Clear support: email → ticket tracking so nothing gets missed
Pricing
Simple per-device monthly plans. Mix Basic + Pro devices.
Basic
$25/ device / month
- Monitoring
- Maintenance
- Updates
Best for hands-off IT
Pro
$60/ device / month
- Automated fixes
- Included labor (fair use)
Customer purchases parts + paid software. Mix Basic + Pro devices.
What’s included
Clear, confidence-building coverage — built around prevention.
24/7 monitoring & alerts
We watch for issues and notify you early.
Patch management (OS + common apps)
Keep systems updated on a predictable schedule.
Performance & storage health checks
Catch slowdowns, low storage, and failing drives early.
Security hygiene checks
Baseline checks to reduce common risk and misconfigurations.
Asset list + device history
Know what you have and what’s been done.
Ticket-based support (email → ticket)
Email is best and creates a ticket automatically.
How it works
Four simple steps to fewer surprises.
1
Choose plan
Pick Basic or Pro per device.
2
Install agent
We set up monitoring on each device.
3
We monitor + maintain
Updates, checks, and early detection happen continuously.
4
You get early alerts + ticket tracking
Clear communication, less guesswork.
Add-ons / extras
Optional enhancements for security and resilience.
Managed backup (per device)
Add reliable backups for important systems and files.
Security add-on (AV/EDR)
Stronger protection for higher-risk devices and businesses.
New device setup / onboarding
Get new hardware configured and secured the right way.
FAQ
Quick answers to common questions.
What does “included labor” mean?
Pro includes reasonable remote support time for maintenance and common fixes (fair use). Anything unusually large or one-time project work may be quoted separately.
Can I mix plans?
Yes. You can mix Basic + Pro devices on the same account depending on how critical each device is.
What devices are supported?
Common home and small-business devices (laptops, desktops, and typical workstations). If you have something unusual, email us and we’ll confirm.
Is support 24/7?
Monitoring and alerting run 24/7. Support responses are handled during business days unless you’ve arranged an after-hours agreement.
Do you access my files?
We only access what’s needed to do the work you request. The goal is maintenance and early detection — not viewing personal files.
What if I cancel?
You can cancel monthly service. We’ll remove the agent and you keep your devices; service benefits stop at the end of the billing period.
Ready for fewer surprises?
Start with a plan, or email us a question.