A little mālama.
A lot less
pilikia.

Kōkua brings together monitoring and alerts, routine maintenance, scheduled operating system and supported-app updates, performance and storage checks, remote-support readiness, a device list and history, ticket tracking, Technology Care Reports, and security checks. Coverage and included corrective work follow your plan. Ongoing describes the service relationship; billing is monthly per device.

Updates can fix bugs and known security weaknesses. We check enrolled computers for operating-system and supported-app updates, apply supported updates on a schedule within your plan, and flag issues needing further action. Routine maintenance is also included. Some updates need the device online, a restart, or your approval. Not every application or issue has an automatic fix.

They help surface warning signs such as slowdowns, low storage, and possible drive-health issues. We can explain findings and the next step within your plan. Monitoring cannot predict every failure, guarantee detection, or replace backup.

Automated checks and alerts help identify issues when the agent, device, and connections allow. They do not guarantee uninterrupted monitoring or detection of every issue. Support responses are handled during business days unless you’ve arranged an after-hours agreement. Pro includes faster business-hours response; no fixed response-time guarantee is stated here.

Email kokua@jptech.llc in your own words. Your email creates a support ticket so the request and conversation can be followed. Remote-support readiness helps us assist when needed, with access handled according to your preferences and service agreement. Readiness does not mean repair labor is included on Basic. Pro includes covered reasonable support under fair use.

The device list and history provide context about enrolled computers and recorded work. Technology Care Reports are included in both plans: the first after 30 active days, then every 3 months. They provide a regular opportunity to review your technology care. Neither device history nor these reports promise historical vulnerability-remediation figures.

Basic includes monitoring, routine maintenance, scheduled operating system and supported-app updates, and Technology Care Reports; it excludes repair labor. Corrective work beyond routine scheduled updates is separate. Pro adds covered troubleshooting, automated fixes and proactive remediation, and faster business-hours response. Pro includes reasonable remote support time for maintenance and common fixes (fair use). Anything unusually large or one-time project work may be quoted separately.

Service is enrolled per device. Common home and small-business devices include laptops, desktops, and typical workstations. We confirm operating-system and device eligibility before enrollment; do not assume every device or OS is covered. Known-vulnerability monitoring described here is for supported Windows computers only.

Managed backup (per device), the advanced security add-on (antivirus/EDR), and new device setup / onboarding are optional add-ons. Customer purchases parts + paid software. Monitoring and updates do not replace backups. We confirm the add-ons and scope you choose.

Pro includes reasonable remote support time for maintenance and common fixes (fair use). Anything unusually large or one-time project work may be quoted separately. Customer purchases parts + paid software. Coverage follows your service agreement; Pro is not unlimited support.

Yes. You can mix Basic + Pro devices on the same account depending on how critical each device is.

You can cancel monthly service. We’ll remove the agent and you keep your devices; service benefits stop at the end of the billing period.

We only access what’s needed to do the work you request. The goal is maintenance and early detection — not viewing personal files.

Security hygiene checks help identify common risks and misconfigurations. Known-vulnerability monitoring checks supported Windows computers for known software weaknesses, prioritizes risks, and supports available fixes within your service plan. This is one part of the wider care service; backup and advanced antivirus/EDR remain optional.

A vulnerability is a known security weakness in software. Attackers may use it to steal information or disrupt your computer or business. We check supported Windows computers, prioritize known weaknesses, apply supported fixes within your plan, and flag issues needing further action. Not every weakness has an available fix, and checks and updates cannot prevent every attack.

Some checks and fixes require an online device. Known-vulnerability checks can use the last-known software inventory while a device is offline; that is not a fresh view of the device. Installing fixes normally needs the computer online, and some fixes need a restart or your approval.